At Pro-Tek, we believe what really separates us from the competition is not only our ability to support complex installations like any in-house IT department would. The difference is… Our Customer Service Skills.
It means that we have to understand the technology, create standard procedures for maintenance tasks, create and maintain technical documentation, and provide a support experience that allows the technology to enhance the performance of employees, not reduce it.
The Pro-Tek helpdesk is a fully staffed, in-house team of engineers and technicians dedicated to providing timely end-user support. No foreign call centers or scripts here, our team is trained in all areas of support from virus removal to password changes, and are equipped with all the tools necessary to remotely troubleshoot your computer problem over the phone at your desk or anywhere in the world. With nothing more than an internet connection, our technicians can remotely connect to your computer and resolve your problem quickly and get you back up and running fast. Our helpdesk staff is well trained to support a wide range of devices and software, including laptops and portable devices.
Let us show you how we truly are your virtual IT department.